Privacy Policy

DP Radice Pty Ltd (ABN 86 696 598 651), trading as Sisu Society, is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our website (sisusociety.com.au), making a booking, or receiving our services, you consent to the collection and use of your information as described in this policy.

We collect personal information that is necessary to provide our services and operate our business. This may include:

Information you provide directly:

• Name, email address, phone number and postal address
• Booking and appointment history
• Health information relevant to your treatments (medical conditions, allergies, medications, pregnancy status)
• Payment information (processed securely through our payment provider — we do not store full card details)
• Communications you send to us via email, phone, or social media
• Email marketing preferences and subscription status

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and search terms
• Device and operating system information
• Cookie and tracking data (see Section 5)

We use your personal information to:

• Process and manage your bookings and appointments
• Deliver treatments safely and appropriately, taking into account your health information
• Process payments and issue receipts
• Send appointment confirmations, reminders, and follow-up communications
• Send marketing emails and SMS messages where you have opted in (you may opt out at any time)
• Improve our website, services, and client experience
• Comply with legal obligations and resolve disputes
• Analyse website traffic and advertising performance

We will not use your information for any purpose that is incompatible with the reason it was collected, without your consent.

Health information is treated as sensitive information under the Privacy Act 1988 and is afforded a higher level of protection. We collect health information solely for the purpose of providing safe and appropriate treatments. This information is stored securely and is only accessed by staff directly involved in your care.

We will not disclose your health information to third parties without your consent, except where required by law or in a medical emergency.

Our website uses cookies and similar tracking technologies. These include:

AnalyticsGoogle Analytics 4 — We use Google Analytics to understand how visitors use our website, including pages viewed, time on site, and traffic sources. This data is aggregated and anonymous. You can opt out via Google's opt-out tool.

SearchGoogle Search Console — We use Google Search Console to monitor our website's performance in Google search results. This does not collect personal information about individual visitors.

AdvertisingMeta Pixel (Facebook/Instagram) — We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to show relevant ads to people who have visited our website. The Pixel collects information such as pages visited and actions taken on our site. You can manage your ad preferences via your Facebook Ad Settings or opt out of interest-based advertising at YourOnlineChoices.

BookingFresha — Our booking platform is powered by Fresha. When you make a booking, Fresha collects and processes your data in accordance with their own Privacy Policy.

EmailMailchimp — We use Mailchimp to manage our email marketing list and send campaigns. Your email address and preferences are stored with Mailchimp in accordance with their Privacy Policy. You may unsubscribe at any time using the link in any email we send.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only where necessary to operate our business, including:

• Our booking platform provider (Fresha)
• Our email marketing platform (Mailchimp)
• Our payment processor
• Analytics and advertising platforms (Google, Meta) as described above
• Professional advisers such as accountants or lawyers where required
• Government or regulatory bodies where required by law

All third-party service providers are required to handle your information in a manner consistent with applicable privacy laws.

Your personal information is stored securely using industry-standard measures. We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. You provide your information at your own risk.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information (subject to legal obligations)
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on this page with the date of the most recent update. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

When you opt in to our SMS messaging service, we will send you a confirmation message. By opting in, you agree to receive recurring automated marketing and informational text messages from Sisu Society. Automated messages may be sent using an automatic telephone dialling system to the mobile number you provided when signing up or any other number you designate.

Message frequency varies and may be sent periodically based on your interaction with Sisu Society. We reserve the right to alter the frequency of messages at any time. We also reserve the right to change the short code, phone number, or alphanumeric sender from which messages are sent.

Your usual message and data rates may apply. Contact your mobile provider with any questions about your plan. Your mobile provider is not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Cancellation
To unsubscribe, reply STOP to any message or follow the unsubscribe link included in our messages. After unsubscribing, we will send a final confirmation and no further messages will be sent. To re-subscribe, simply sign up again and messages will resume.

Support
For support, email us at bookings@sisusociety.com.au or text HELP to any of our messages for unsubscribe instructions. If a link is included in our messages, you may also access instructions and our company information there.

Transfer of Number
Before changing or transferring your mobile number to another person, you must reply STOP from the original number, use the unsubscribe link in our messages, or notify us at bookings@sisusociety.com.au. This is a condition of using our messaging service.

Changes to Messaging Terms
We reserve the right to change or terminate our messaging programme at any time. Updated terms take effect immediately upon posting. If you do not agree to any changes, cancel your enrolment. Continued enrolment constitutes acceptance of any updated terms.

For questions about your data or our privacy practices, please visit our Privacy Policy.