Terms & Conditions

These Terms and Conditions govern your use of the Sisu Society website (sisusociety.com.au) and the booking and receipt of treatments and services provided by DP Radice Pty Ltd ABN 86 696 598 651, trading as Sisu Society, located in Hazelwood Park, South Australia.

By booking an appointment, attending our studio, purchasing a membership or gift voucher, or using our website, you agree to these Terms and Conditions in full. Please read them carefully before proceeding.

Appointments can be made online via our booking platform (Fresha), by phone, email or in person. A consultation may be required before certain treatments to determine suitability.

By completing a booking, you confirm that you are 18 years of age or older, or are accompanied by a parent or legal guardian if under 18.

We reserve the right to refuse or cancel a booking at our discretion, including where a treatment is considered unsafe or unsuitable for a client based on their health information or circumstances.

We kindly ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment.

Appointments cancelled with less than 24 hours notice, missed appointments (no-shows), or appointments where you arrive too late to receive your treatment may incur the following:

• Loss of booking deposit.
• A cancellation fee of up to 100% of the treatment value.
• Membership appointments may be forfeited.
• Repeated late cancellations or no-shows may require full payment before future bookings.

We understand emergencies happen and reserve the right to waive fees at our discretion.

Please arrive on time. Clients arriving late may have their treatment shortened to avoid delaying other appointments. Full treatment fees will still apply.

If you are significantly late, we may need to reschedule your appointment.

Certain treatments require a booking deposit. Deposits are non-refundable but are transferable if appointments are rescheduled with at least 24 hours notice.

Clients are responsible for providing accurate and complete medical history before treatment. You must inform us of any:

• Pregnancy or breastfeeding
• Medications
• Skin conditions
• Medical conditions
• Recent cosmetic procedures
• Allergies
• Changes to your health

This also includes, but is not limited to, active skin conditions, infections, open wounds, or rashes in the treatment area, blood-thinning medications or recent surgical procedures, history of keloid scarring, epilepsy, or photosensitivity, use of prescription retinoids or recent chemical peels, and contraindications specific to laser, radiofrequency, or needling treatments.

Failure to disclose relevant information may affect treatment outcomes and may result in treatment being modified, declined, or cancelled. We accept no liability for adverse reactions resulting from undisclosed health conditions.

We reserve the right to decline or modify a treatment if we believe it is unsafe to proceed based on the information provided or observed during your consultation.

Laser treatments require strict adherence to pre- and post-care instructions. Clients must:

• Wear SPF daily.
• Disclose medications that increase photosensitivity.
• Follow all aftercare instructions.

Treatment results vary between individuals and cannot be guaranteed. We reserve the right to postpone laser treatments if it is considered unsafe.

Certain treatments may cause redness, peeling or temporary sensitivity. Results vary based on individual skin type, home care and lifestyle factors.

Treatment recommendations are provided based on professional assessment but do not guarantee specific outcomes.

Red Light Therapy is a wellness treatment designed to support skin health, recovery and overall wellbeing. Clients acknowledge that:

• Results vary from person to person.
• Red Light Therapy is not intended to diagnose, treat, cure or prevent disease.
• It does not replace medical advice or treatment.
• Protective eyewear must be worn where advised.
• Clients must disclose any medications or medical conditions that may increase light sensitivity.
• Treatment may be declined if contraindications exist.

Clients use Red Light Therapy at their own risk after completing the required consultation and consent forms.

Memberships are designed to provide ongoing value and are subject to the following conditions:

• Membership fees are billed automatically according to your selected plan.
• Membership benefits are available only while your membership remains active.
• Memberships are non-transferable and cannot be shared.
• Missed appointments with less than 24 hours notice may result in forfeiture of that appointment.
• Membership inclusions cannot be exchanged for cash.
• Unused treatments may expire if not used within the specified timeframe of your membership.
• Membership pricing and inclusions may change with reasonable notice.
• We reserve the right to suspend or cancel memberships where payment fails or these Terms and Conditions are breached.

Membership cancellation requests must be submitted in writing and will be processed according to the agreed membership terms.

All prices are displayed on our website and booking platform. Prices are in Australian Dollars (AUD). Sisu Society is not currently registered for GST; prices shown are inclusive of all applicable charges unless otherwise stated.

Payment is due at the time of your appointment unless otherwise arranged. We accept major credit and debit cards and other payment methods as displayed at checkout.

Prices are subject to change without notice. Treatment prices at the time of booking will be honoured unless otherwise advised.

Due to hygiene and safety regulations:

• Opened skincare products cannot be returned unless faulty.
• Unopened products may be eligible for exchange at our discretion and in accordance with Australian Consumer Law.
• Services already provided are generally non-refundable.
• Treatment outcomes vary and do not constitute grounds for a refund.

If you are dissatisfied with your experience, please contact us within 48 hours so we can address your concerns. Refunds for prepaid appointments that are cancelled by Sisu Society will be provided in full.

Nothing in these Terms excludes your rights under Australian Consumer Law.

Individual results vary. Treatment recommendations are based on professional assessment but cannot guarantee particular outcomes due to individual skin type, health, lifestyle and compliance with home care.

Gift vouchers are valid for 3 years from the date of purchase in accordance with South Australian consumer law. Vouchers may be used toward any treatment or service available at Sisu Society at the time of redemption.

Gift vouchers are non-refundable, cannot be redeemed for cash, and must be presented at the time of appointment. Lost or stolen vouchers may not be replaced. Vouchers may not be used in conjunction with other promotions unless stated.

Clinical photographs may be taken to monitor treatment progress. We may also photograph or record within our studio for marketing purposes. With your written consent, photographs may be used for educational or marketing purposes. You may withdraw this consent at any time.

If you do not wish to be photographed, please advise us prior to or upon arrival. We will never publish identifiable images of clients without their explicit consent.

You are welcome to share your own images on social media. We ask that you tag us at @sisusociety_adl and avoid photographing other clients without their consent.

For safety reasons, we ask that children not accompany clients into treatment rooms unless they are receiving treatment.

Clients are responsible for their personal belongings. We accept no responsibility for lost, stolen or damaged items.

We are committed to providing a calm, professional, respectful and welcoming environment for all clients and staff. Aggressive, abusive, threatening or inappropriate behaviour towards staff or other clients will not be tolerated and may result in refusal of service.

Please arrive on time for your appointment. We ask that mobile phones be placed on silent during your visit.

Your personal information is collected and stored in accordance with our Privacy Policy and Australian privacy legislation. Information is used solely for providing treatment, communication, bookings and legal obligations.

While every effort is made to provide safe, professional treatments, all cosmetic and wellness treatments carry some degree of risk. By proceeding with treatment, you acknowledge these risks.

To the maximum extent permitted by Australian law, DP Radice Pty Ltd will not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our services or website. Our liability for any claim relating to a treatment provided is limited to the amount paid for that specific treatment.

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law.

Our website is provided for informational and booking purposes. We make no warranties regarding the accuracy or completeness of information on this website. Treatment descriptions are general in nature; individual results may vary.

We reserve the right to modify, suspend, or discontinue our website or any part of it at any time without notice.

These Terms and Conditions are governed by the laws of South Australia and the Commonwealth of Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Australia.

We reserve the right to update these Terms and Conditions at any time. The current version will always be published on this page with an updated date. Your continued use of our services following any changes constitutes your acceptance of the revised Terms.